#2015 SKYPE STUCK LOADING ONLINE STATUS SERIAL#
#2015 SKYPE STUCK LOADING ONLINE STATUS UPGRADE#
#2015 SKYPE STUCK LOADING ONLINE STATUS SOFTWARE#
#2015 SKYPE STUCK LOADING ONLINE STATUS CODE#
#2015 SKYPE STUCK LOADING ONLINE STATUS LICENSE#

12848 (not release C)В but this time I am not getting the certifiate error anymore. Meanwhile, with the wrong configuration file loaded into my phone, it auto-updated again, to version *. This is the correct one to disable auto-update: I pasted the wrong XML snippet in my earlier reply. Open a PPI Ticket as these are all out of warranty but provide proof of purchase for the Polycom Skype for Business license.First the lack of the Skype for Business Licenses which you must purchase in order to use these Phones with the Microsoft Skype for Business Platform.They are from 5 different reseller so you would have 5 different people providing you with the individual licenses if you purchased these at the same time as purchasing the phones.ДЄs none of the above are in warranty be prepared to Pay Per Incident / PPI.

#2015 SKYPE STUCK LOADING ONLINE STATUS LICENSE#

The license will not expire and has nothing to do with your actual error.

You can send me all your MAC addresses and I can verify the SKU you have. If you have not been sold this separately then you must purchase these now to be covered. SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS) This is also documented on the box of the unit.ДЄs mentioned in the linked post Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used. The easiest way is to factory reset a phone and if it powers up prompting you to sign into Skype then it is either the -018 (LYNC) or the -019 (Skype for Business) SKU. Hello knowing who you purchase from or if this question was ever brought up the fact is that we are selling different phones for openSIP and LYNC / Skype. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up postвЂ™s.

#2015 SKYPE STUCK LOADING ONLINE STATUS SOFTWARE#

Whilst providing the answers to the above may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used in the field and allows us to look up potential support partners if an issue needs to come into support.

#2015 SKYPE STUCK LOADING ONLINE STATUS UPGRADE#

Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.

#2015 SKYPE STUCK LOADING ONLINE STATUS SERIAL#

If possible provide the MAC Address or Serial of the device.

#2015 SKYPE STUCK LOADING ONLINE STATUS CODE#

If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup If applicable provide a backup of the phone in question.Provide the exact Software Version of your Phone.This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.ДЄs a reminder the basic information asked for: Also, I cannot find any solution online.Д«oth the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain. I have performed a factory reset on one of the phones, and upgraded the software back to version 5.8, and tested it again, but receive the same error. Here is some information regarding the phones, as well as a copy of the log for one of them. Any assistance you could provide with this would be appreciated. As I stated before, everything was working well up until about a week ago. If the user is already logged in, they do not have any problems, until the phone is logged out, and they attempt to log back in. It sits on the screen for a while, then it cancels out. The error message is 'Failed to fetch the user certificate'.

When a user attempts to log in, it begins to authenticate, but it throws an error when it tries to fetch the user certificates. This past week, we began to have an issue when attempting to log in using the Web Sign-in option, as well as the VVX 500 admin console Settings > Skype for Business Sign In option. We have Polycom VVX 500 phones that are used to log into the user's SfB account, to allow them to have a physical phone.

We are using O365 for Skype for Business.

2015 skype stuck loading online status